Careers
Customer Support & Onboarding Specialist
Join a small, careful support team looking after growing online stores. You will be the voice customers meet — and the person who keeps our written guidance accurate as stores grow.
- Pay
- $27 per hour
- Location
- Fully remote
- Role
- Customer Support & Onboarding Specialist
What you'll do
- Answer customer questions by email and live chat for the stores you support
- Track down orders, explain shipping timelines, and follow up until a case is closed
- Process returns, exchanges, and order changes inside each store's published policy
- Maintain support documentation — FAQs, response guides, and escalation steps
- Assist with store onboarding: learning a new catalog, drafting guidance, setting up queues
- Summarize recurring customer issues so store owners can act on them
What we look for
Patience
You stay steady with a frustrated customer and finish the conversation better than it started.
Clear writing
You write short, warm, unambiguous replies — no jargon, no hedging, no walls of text.
Attention to detail
You notice the order number that doesn't match, the policy edge case, the size that was misread.
Comfort with browser-based tools
You pick up new web apps quickly and are happy working across a few tabs and help centers.
Equipment and setup
We provide the headset and software. You provide the desk.
- Provided by Day Ahead: a premium headset and all required software.
- Provided by you: your own computer.
- Also provided by you: a reliable internet connection.
