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Policies

Privacy Policy

A plain description of what this website collects, who can see it, and how to have it removed. We carry no advertising or analytics trackers.

Last updated March 2026

Who we are

Day Ahead Services LLC provides customer support services to online retailers from 1420 Larkspur Way, Suite 210, Boise, ID 83702. This policy explains what this website collects, why, and how long we keep it.

Questions about your information can be sent to AlexanderFisk@DayAheadServices.com and are answered by an owner.

Information this website collects

This site collects only what is needed for the two things it does: letting you contact us, and letting you apply for a job.

  • Contact form: your name, email address, optional store name, optional subject, and your message.
  • Applicant account: your email address, the password you set (stored only as a hash by our authentication provider — never by this website), and an optional display name.
  • Application: your name, email, optional phone, location, time zone, available hours, earliest start date, computer and internet description, your acknowledgement of the hourly rate, and your written answers to our interview questions.
  • Résumé: the file you attach and, where you paste résumé text for auto-fill, that text.
  • Account deletion requests: your account email, an optional reason, and the date you asked.

How we use your information

Contact messages are used to reply to you and to discuss support services for your store. Application information is used to assess your application for the Customer Support & Onboarding Specialist role, to contact you about it, and to keep an internal record of the hiring decision.

We do not sell your information, share it with advertisers, or use it to build a marketing profile. We do not send marketing email from information submitted on this site.

Résumés and file handling

Résumé attachments are accepted as PDF, Word, RTF, or plain-text files up to 5 MB. The file type and size are checked in your browser before anything is sent, and files outside those limits are refused with an on-screen message.

Your résumé is delivered to the Day Ahead hiring inbox with your application. Your résumé file is never published on this website, never shown to other applicants, and never returned to a public page.

Accounts, access, and what others can see

Applicant accounts are handled by our authentication provider. Passwords are never stored by this website, never written to files in the site, and never written to your browser's local storage. Your sign-in session is held by the authentication provider's secure client.

Your account shows only your own records. Application records are requested with your own user identity attached and are filtered to that identity on the server. Internal hiring notes are stored separately from applications and are never requested by, or rendered in, any applicant-facing screen.

  • Applicants can see only their own draft, submitted application, and status.
  • Internal notes are visible only in the restricted employer dashboard.
  • The employer dashboard is limited to accounts on the Day Ahead staff list.

Cookies and tracking

This website carries no advertising trackers, no analytics pixels, no social media trackers, and no cross-site tracking of any kind. The only browser storage used is what your sign-in session requires to keep you signed in.

Because we set no advertising or analytics cookies, there is no consent banner to dismiss and no tracking preferences to configure.

How long we keep things

Contact messages are kept for up to 24 months. Application records and résumés are kept for up to 24 months after a hiring decision so we can revisit strong applicants for future openings, unless you ask us to remove them sooner.

When you request account deletion we confirm by email, then remove your account, application records, and any résumé we hold within 30 days. If a live hiring decision requires us to keep a record longer, we will tell you why and for how long.

Your choices

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Account holders can send a deletion request from the account page, and anyone can write to AlexanderFisk@DayAheadServices.com. We answer requests within 30 days.