Who we are
Day Ahead Services LLC provides customer support services to online retailers from 1420 Larkspur
Way, Suite 210, Boise, ID 83702. This policy explains what this website collects, why, and how long
we keep it.
Questions about your information can be sent to AlexanderFisk@DayAheadServices.com and are answered
by an owner.
Information this website collects
This site collects only what is needed for the two things it does: letting you contact us, and
letting you apply for a job.
-
Contact form: your name, email address, optional store name, optional subject, and your
message.
-
Applicant account: your email address, the password you set (stored only as a hash by our
authentication provider — never by this website), and an optional display name.
-
Application: your name, email, optional phone, location, time zone, available hours, earliest
start date, computer and internet description, your acknowledgement of the hourly rate, and your
written answers to our interview questions.
-
Résumé: the file you attach and, where you paste résumé text for auto-fill, that text.
-
Account deletion requests: your account email, an optional reason, and the date you
asked.
How we use your information
Contact messages are used to reply to you and to discuss support services for your store.
Application information is used to assess your application for the Customer Support & Onboarding
Specialist role, to contact you about it, and to keep an internal record of the hiring decision.
We do not sell your information, share it with advertisers, or use it to build a marketing profile.
We do not send marketing email from information submitted on this site.
Résumés and file handling
Résumé attachments are accepted as PDF, Word, RTF, or plain-text files up to 5 MB. The file type and
size are checked in your browser before anything is sent, and files outside those limits are refused
with an on-screen message.
Your résumé is delivered to the Day Ahead hiring inbox with your application. Your résumé file is
never published on this website, never shown to other applicants, and never returned to a public
page.
Accounts, access, and what others can see
Applicant accounts are handled by our authentication provider. Passwords are never stored by this
website, never written to files in the site, and never written to your browser's local storage. Your
sign-in session is held by the authentication provider's secure client.
Your account shows only your own records. Application records are requested with your own user
identity attached and are filtered to that identity on the server. Internal hiring notes are stored
separately from applications and are never requested by, or rendered in, any applicant-facing
screen.
-
Applicants can see only their own draft, submitted application, and status.
-
Internal notes are visible only in the restricted employer dashboard.
-
The employer dashboard is limited to accounts on the Day Ahead staff list.
Cookies and tracking
This website carries no advertising trackers, no analytics pixels, no social media trackers, and no
cross-site tracking of any kind. The only browser storage used is what your sign-in session requires
to keep you signed in.
Because we set no advertising or analytics cookies, there is no consent banner to dismiss and no
tracking preferences to configure.
How long we keep things
Contact messages are kept for up to 24 months. Application records and résumés are kept for up to 24
months after a hiring decision so we can revisit strong applicants for future openings, unless you
ask us to remove them sooner.
When you request account deletion we confirm by email, then remove your account, application
records, and any résumé we hold within 30 days. If a live hiring decision requires us to keep a
record longer, we will tell you why and for how long.
Your choices
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it.
Account holders can send a deletion request from the account page, and anyone can write to
AlexanderFisk@DayAheadServices.com. We answer requests within 30 days.